Privacy Policy

1.1.PT Milwaukee Tool Indonesia (Business registration number (NIB): 0109220046089), a limited liability company incorporated in Indonesia, with our principal place of business at 37th Floor, Unit F, Centennial Tower, Jl. Gatot Subroto Kav. 24-25, Karet Semanggi, Setiabudi, Jakarta 12930 ("we", "our", or "us"). We are also known as Milwaukee Tool Indonesia. We are committed to protecting the privacy and security of your personal data.

1.2.We are part of Milwaukee Tool Asia, a regional group of companies that market and supply industry-leading MILWAUKEE-branded heavy-duty portable power tools, hand tools, and accessories, for professional users across Asia. We oversee the marketing and distribution of these products within the Indonesian market.

This Privacy Notice describes how we collect, use, disclose, process, and protect personal data about you in connection with your warranty registration for MILWAUKEE-branded products.

2.1. When you register your MILWAUKEE-branded products for warranty, we collect, store, use, and otherwise process the following categories of personal data about you:

1. Personal contact details: such as your first name, last name, valid Indonesian mobile number, and email address;
2. Transaction information: such as the location purchase, and an image of your receipt, and if you choose to provide it, the date of purchase;
3. Other information: any additional personal details that you otherwise voluntarily provide to us.

2.2. If you do not provide us with the information marked with an asterisk (*), we will be unable to process your warranty registration.

2.3. We collect, store, use, and otherwise process your personal data for the following purposes:

1. Warranty registration and management: To process and manage your product warranty registration, verify warranty eligibility, and provide warranty-related services and support;
2. Communications: To inform you about your warranty status and claims, and provide updates related to service;
3. Legal and regulatory compliance: To comply with applicable legal and regulatory obligations, including consumer protection requirements;
4. Legal rights and claims: To defend any legal claims that may be brought against us in connection with your warranty registration or claims, or to establish, bring or pursue any claim against you;
5. Internal administration and recordkeeping: To maintain records of your warranty registrations and claims, and to support internal operations, such as reporting, analytics, audits, warranty program effectiveness measurement, ongoing improvement of our warranty program, customer service, and support; and
6. Survei and research: To invite you to participate in customer satisfaction surveys or market research to improve our products or services.

1. Marketing communications: Subject to your consent, to send you marketing communications, updates about products, services, events, promotions, campaigns, and company news; and tailor the content of our communications based on your warranty registration history.

3.1. We will only disclose your personal data to third parties where required by law or where necessary to facilitate the warranty registration process, to administer and manage your warranty registrations and claims, or for other purposes outlined above. Such disclosure may be made to our employees, contractors, designated agents, or third-party service providers that need access to the data for these purposes. These third parties may be located outside of Indonesia and may include:

1. our customer relationship management and marketing communications platform provider, Salesforce.com Singapore Pte. Ltd. (Address: 5 Temasek Boulevard, #13-01, Suntec Tower 5, Singapore 038985).

3.2. When we work with third parties, we require them to implement appropriate security measures to protect your personal data consistent with our policies and any data protection obligations applicable to us.

3.3. Your personal data may also be shared with or accessed by our affiliates, including those located outside of Indonesia, for internal operations across our corporate group and for other purposes outlined in this Privacy Notice.

3.4. We may also disclose your personal data to comply with legal obligations or valid legal processes, such as warrants, subpoenas, or court orders.

3.5. Your personal data may be transferred to locations outside of Indonesia, including Hong Kong SAR, Japan, Malaysia, Singapore, the United States of America, and Vietnam, for the purposes described in this Privacy Notice.

4.1. We have put in place appropriate security measures to secure your personal data against accidental loss, and unauthorized access, use, alteration, or disclosure. In addition, we limit access to personal data to employees, contractors, designated agents, and other third parties that have a legitimate business need to access such data.

5.1. Except as otherwise permitted or required by applicable law, we will only retain your personal data for as long as necessary to fulfill the purposes for which it was collected and directly related purposes, including for the purposes of satisfying any legal, accounting, or reporting requirements.

6.1. You have the following rights as a data subject:

1. Right of access: the right to access and obtain a copy of the personal data about you;
2. Right to rectification: the right to complete, update and/or correct errors and/or inaccuracies of the personal data about you;
3. Right to erasure: the right to terminate the processing, delete and/or destroy the personal data about you;
4. Right to withdraw consent: the right to withdraw any previously given consent for the processing of the personal data about you;
5. Right to restriction of processing: the right to suspend or restrict the processing of the personal data about you in proportion to the purposes of processing;
6. Right to data portability: the right to obtain and/or use the personal data about you from the data controller in a commonly used structure or a format that can be read by electronic systems; and the right to transmit the personal data about you to other data controllers, as long as the systems used can communicate with each other securely in accordance with the applicable laws;
7. Right to object to automated decision-making: the right to object to decision-making measures based solely on automated processing, including profiling, which give rise to legal consequences or have a significant impact on you.

6.2. You can read more about how to make a complaint, and how we handle complaints, etc. in our Privacy Policy (https://www.milwaukeetool.id/en/privacy-policy).

Please contact us if you have any questions or concerns about how we handle the personal data about you:

1.1.We are PT Milwaukee Tool Indonesia (Business registration number (NIB): 0109220046089), a limited liability company incorporated in Indonesia, with our principal place of business at 37th Floor, Unit F, Centennial Tower, Jl. Gatot Subroto Kav. 24-25, Karet Semanggi, Setiabudi, Jakarta 12930 ("we", "our", or "us"). We are also known as Milwaukee Tool Indonesia. We are committed to protecting the privacy and security of your personal data.

1.2.We are part of Milwaukee Tool Asia, a regional group of companies that market and supply industry-leading MILWAUKEE-branded heavy-duty portable power tools, hand tools, and accessories, for professional users across Asia. We oversee the marketing and distribution of these products within the Indonesian market.

This Privacy Notice describes how we collect, use, disclose, process, and protect personal data about you in connection with your participation in our Visitor Survey.

2.1. When you submit the form to participate in our Visitor Survey, we collect, store, use, and otherwise process the following categories of personal data about you:

1. Personal contact details: such as your valid Indonesian mobile number, email address, and, if you choose to provide them, your first name and last name;
2. Demographic information: such as your gender, and the industry in which you work; and
3. Other information: any additional personal details that you otherwise voluntarily provide to us.

2.2. If you do not provide us with the information marked with an asterisk (*), we will be unable to process your survey response or deliver related communications or services.

2.3. We collect, store, use, and otherwise process your personal data for the following purposes:

1. Analytics and improvements: To analyze survey responses for internal research aimed at enhancing our products, services, and customer experience;
2. Communication delivery: To send you newsletters, updates about products, services, events, promotions, and campaigns, and company news; and tailor the content of our communications based on your gender, the industry in which you work, and any specific products that you are interested in; and
3. Legal and regulatory compliance: To comply with applicable legal and regulatory obligations, including consumer protection requirements.

3.1. We will only disclose your personal data to third parties where required by law or where necessary to facilitate your participation in our Visitor Survey, or for other purposes outlined above. Such disclosure may be made to our employees, contractors, designated agents, or third-party service providers that need access to the data for these purposes. These third parties may be located outside of Indonesia and may include:

1. our customer relationship management and marketing communications platform provider, Salesforce.com Singapore Pte. Ltd. (Address: 5 Temasek Boulevard, #13-01, Suntec Tower 5, Singapore 038985);
2. our data hosting service provider, Amazon Web Services Singapore Private Limited (Address: 1 Robinson Road, #17-00, AIA Tower, Singapore 048542); and
3. our information technology service provider, DTN e-Commerce Software Company Limited (Address: B12B-02, Vinhomes Gardenia, Cau Dien, Nam Tu Liem, Hanoi, Vietnam).

3.2. When we work with third parties, we require them to implement appropriate security measures to protect your personal data consistent with our policies and any data protection obligations applicable to us.

3.3. Your personal data may also be shared with or accessed by our affiliates, including those located outside of Indonesia, for internal operations across our corporate group and for other purposes outlined in this Privacy Notice.

3.4. We may also disclose your personal data to comply with legal obligations or valid legal processes, such as warrants, subpoenas, or court orders.

3.5. Your personal data may be transferred to locations outside of Indonesia, including Hong Kong SAR, Japan, Malaysia, Singapore, the United States of America, and Vietnam, for the purposes described in this Privacy Notice.

4.1. We have put in place appropriate security measures to secure your personal data against accidental loss, and unauthorized access, use, alteration, or disclosure. In addition, we limit access to personal data to employees, contractors, designated agents, and other third parties that have a legitimate business need to access such data.

5.1. Except as otherwise permitted or required by applicable law, we will only retain your personal data for as long as necessary to fulfill the purposes for which it was collected and directly related purposes, including for the purposes of satisfying any legal, accounting, or reporting requirements.

6.1. You have the following rights as a data subject:

1. Right of access: the right to access and obtain a copy of the personal data about you;
2. Right to rectification: the right to complete, update and/or correct errors and/or inaccuracies of the personal data about you;
3. Right to erasure: the right to terminate the processing, delete and/or destroy the personal data about you;
4. Right to withdraw consent: the right to withdraw any previously given consent for the processing of the personal data about you;
5. Right to restriction of processing: the right to suspend or restrict the processing of the personal data about you in proportion to the purposes of processing;
6. Right to data portability: the right to obtain and/or use the personal data about you from the data controller in a commonly used structure or a format that can be read by electronic systems; and the right to transmit the personal data about you to other data controllers, as long as the systems used can communicate with each other securely in accordance with the applicable laws;
7. Right to object to automated decision-making: the right to object to decision-making measures based solely on automated processing, including profiling, which give rise to legal consequences or have a significant impact on you.

6.2. You can read more about how to make a complaint, and how we handle complaints, etc. in our Privacy Policy (https://www.milwaukeetool.id/en/privacy-policy).

Please contact us if you have any questions or concerns about how we handle the personal data about you:

1.1.We are PT Milwaukee Tool Indonesia (Business registration number (NIB): 0109220046089), a limited liability company incorporated in Indonesia, with our principal place of business at 37th Floor, Unit F, Centennial Tower, Jl. Gatot Subroto Kav. 24-25, Karet Semanggi, Setiabudi, Jakarta 12930 ("we", "our", or "us"). We are also known as Milwaukee Tool Indonesia. We are committed to protecting the privacy and security of your personal data.

1.2.We are part of Milwaukee Tool Asia, a regional group of companies that market and supply industry-leading MILWAUKEE-branded heavy-duty portable power tools, hand tools, and accessories, for professional users across Asia. We oversee the marketing and distribution of these products within the Indonesian market.

This Privacy Notice describes how we collect, use, disclose, process, and protect personal data about you when you interact with us through the Contact Us form.

2.1. When you submit the Contact Us form, we collect, store, use, and otherwise process the following categories of personal data about you:

1. Personal contact details: such as your first name, last name, valid Indonesian mobile number, and email address; and
2. Other information: any additional personal details that you otherwise voluntarily provide to us.

2.2. If you do not provide us with your personal data, we will be unable to respond to your request or inquiry.

2.3. We collect, store, use, and otherwise process your personal data for the following purposes:

1. Inquiry management: To process and respond to your inquiry, request, or comment, and to communicate with you as necessary;
2. Legal and regulatory compliance: To comply with applicable legal and regulatory obligations, including consumer protection requirements;
3. Internal administration and recordkeeping: To maintain records of your inquiries, requests, or comments, and our responses, and to support internal operations, such as reporting, analytics, audits, and customer service; and
4. Surveys and research: To invite you to participate in surveys or market research to improve our products or services.

1. Marketing communications: To send you marketing communications, updates about products, services, events, promotions, and campaigns, and company news, subject to your consent.

3.1. We will only disclose your personal data to third parties where required by law or where necessary to facilitate the handling of your inquiry, request, or comment, or for other purposes outlined above. Such disclosure may be made to our employees, contractors, designated agents, or third-party service providers that need access to the data for these purposes. These third parties may be located outside of Indonesia and may include:

1. our customer relationship management and marketing communications platform provider, Salesforce.com Singapore Pte. Ltd. (Address: 5 Temasek Boulevard, #13-01, Suntec Tower 5, Singapore 038985);
2. our data hosting service provider, Amazon Web Services Singapore Private Limited (Address: 1 Robinson Road, #17-00, AIA Tower, Singapore 048542); and
3. our information technology service provider, DTN e-Commerce Software Company Limited (Address: B12B-02, Vinhomes Gardenia, Cau Dien, Nam Tu Liem, Hanoi, Vietnam).

3.2. When we work with third parties, we require them to implement appropriate security measures to protect your personal data consistent with our policies and any data protection obligations applicable to us.

3.3. Your personal data may also be shared with or accessed by our affiliates, including those located outside of Indonesia, for internal operations across our corporate group and for other purposes outlined in this Privacy Notice.

3.4. We may also disclose your personal data to comply with legal obligations or valid legal processes, such as warrants, subpoenas, or court orders.

3.5. Your personal data may be transferred to locations outside of Indonesia, including Hong Kong SAR, Japan, Malaysia, Singapore, the United States of America, and Vietnam, for the purposes described in this Privacy Notice.

4.1. We have put in place appropriate security measures to secure your personal data against accidental loss, and unauthorized access, use, alteration, or disclosure. In addition, we limit access to personal data to employees, contractors, designated agents, and other third parties that have a legitimate business need to access such data.

5.1. Except as otherwise permitted or required by applicable law, we will only retain your personal data for as long as necessary to fulfill the purposes for which it was collected and directly related purposes, including for the purposes of satisfying any legal, accounting, or reporting requirements.

6.1. You have the following rights as a data subject:

1. Right of access: the right to access and obtain a copy of the personal data about you;
2. Right to rectification: the right to complete, update and/or correct errors and/or inaccuracies of the personal data about you;
3. Right to erasure: the right to terminate the processing, delete and/or destroy the personal data about you;
4. Right to withdraw consent: the right to withdraw any previously given consent for the processing of the personal data about you;
5. Right to restriction of processing: the right to suspend or restrict the processing of the personal data about you in proportion to the purposes of processing;
6. Right to data portability: the right to obtain and/or use the personal data about you from the data controller in a commonly used structure or a format that can be read by electronic systems; and the right to transmit the personal data about you to other data controllers, as long as the systems used can communicate with each other securely in accordance with the applicable laws;
7. Right to object to automated decision-making: the right to object to decision-making measures based solely on automated processing, including profiling, which give rise to legal consequences or have a significant impact on you.

6.2. You can read more about how to make a complaint, and how we handle complaints, etc. in our Privacy Policy (https://www.milwaukeetool.id/en/privacy-policy).

Please contact us if you have any questions or concerns about how we handle the personal data about you:

1.1.We are PT Milwaukee Tool Indonesia (Business registration number (NIB): 0109220046089), a limited liability company incorporated in Indonesia, with our principal place of business at 37th Floor, Unit F, Centennial Tower, Jl. Gatot Subroto Kav. 24-25, Karet Semanggi, Setiabudi, Jakarta 12930 ("we", "our", or "us"). We are also known as Milwaukee Tool Indonesia. We are committed to protecting the privacy and security of your personal data.

1.2.We are part of Milwaukee Tool Asia, a regional group of companies that market and supply industry-leading MILWAUKEE-branded heavy-duty portable power tools, hand tools, and accessories, for professional users across Asia. We oversee the marketing and distribution of these products within the Indonesian market.

1.3.This Privacy Notice describes how we collect, use, disclose, process, and protect personal data about you in connection with your subscription to our newsletters.

2.1. When you subscribe to our newsletters, we collect, store, use, and otherwise process the following categories of personal data about you:

1. Personal contact details: such as your first name, last name, valid Indonesian mobile number, email address, the country of your residence, and, if you choose to provide it, the district of your residence;
2. Demographic information: such as the trade in which you work;
3. Company information: such as your company name, job title, and the country and city where your company is located, if you choose to provide them.

2.2. If you do not provide us with the information marked with an asterisk (*), we will be unable to process your newsletter subscription.

2.3. We collect, store, use, and otherwise process your personal data for the following purposes:

1. Subscription management: To process your registration for newsletter subscription, and maintain your newsletter subscription;
2. Communication delivery: To send you newsletters, updates about products, services, events, promotions, and campaigns, and company news; and tailor the content of our communications based on the trade in which you work;
3. Legal and regulatory compliance: To comply with applicable legal and regulatory obligations, including consumer protection requirements;
4. Analytics and performance monitoring: To measure the effectiveness of our newsletters, and improve our content strategy, communication methods, and user experience; and
5. Surveys and research: To invite you to participate in surveys or market research to improve our products or services.

3.1. We will only disclose your personal data to third parties where required by law or where necessary to facilitate your newsletter subscription, or for other purposes outlined above. Such disclosure may be made to our employees, contractors, designated agents, or third-party service providers that need access to the data for these purposes. These third parties may be located outside of Indonesia and may include:

1. our customer relationship management and marketing communications platform provider, Salesforce.com Singapore Pte. Ltd. (Address: 5 Temasek Boulevard, #13-01, Suntec Tower 5, Singapore 038985);
2. our data hosting service provider, Amazon Web Services Singapore Private Limited (Address: 1 Robinson Road, #17-00, AIA Tower, Singapore 048542); and
3. our information technology service provider, DTN e-Commerce Software Company Limited (Address: B12B-02, Vinhomes Gardenia, Cau Dien, Nam Tu Liem, Hanoi, Vietnam).

3.2. When we work with third parties, we require them to implement appropriate security measures to protect your personal data consistent with our policies and any data protection obligations applicable to us.

3.3. Your personal data may also be shared with or accessed by our affiliates, including those located outside of Indonesia, for internal operations across our corporate group and for other purposes outlined in this Privacy Notice.

3.4. We may also disclose your personal data to comply with legal obligations or valid legal processes, such as warrants, subpoenas, or court orders.

3.5. Your personal data may be transferred to locations outside of Indonesia, including Hong Kong SAR, Japan, Malaysia, Singapore, the United States of America, and Vietnam, for the purposes described in this Privacy Notice.

4.1. We have put in place appropriate security measures to secure your personal data against accidental loss, and unauthorized access, use, alteration, or disclosure. In addition, we limit access to personal data to employees, contractors, designated agents, and other third parties that have a legitimate business need to access such data.

5.1. Except as otherwise permitted or required by applicable law, we will only retain your personal data for as long as necessary to fulfill the purposes for which it was collected and directly related purposes, including for the purposes of satisfying any legal, accounting, or reporting requirements.

6.1. You have the following rights as a data subject:

1. Right of access: the right to access and obtain a copy of the personal data about you;
2. Right to rectification: the right to complete, update and/or correct errors and/or inaccuracies of the personal data about you;
3. Right to erasure: the right to terminate the processing, delete and/or destroy the personal data about you;
4. Right to withdraw consent: the right to withdraw any previously given consent for the processing of the personal data about you;
5. Right to restriction of processing: the right to suspend or restrict the processing of the personal data about you in proportion to the purposes of processing;
6. Right to data portability: the right to obtain and/or use the personal data about you from the data controller in a commonly used structure or a format that can be read by electronic systems; and the right to transmit the personal data about you to other data controllers, as long as the systems used can communicate with each other securely in accordance with the applicable laws;
7. Right to object to automated decision-making: the right to object to decision-making measures based solely on automated processing, including profiling, which give rise to legal consequences or have a significant impact on you.

6.2. You can read more about how to make a complaint, and how we handle complaints, etc. in our Privacy Policy (https://www.milwaukeetool.id/en/privacy-policy).

Please contact us if you have any questions or concerns about how we handle the personal data about you: